Customer portal
What the traveller sees is yours. The portal and the documents wear your logo, your colours and your fonts, and show them the trip exactly as you have it.
Your brand on every trip
Logo, colours, fonts and the look of the itinerary are yours. Tourbox shows only as a small credit at the foot of the page.
The trip, day by day
The itinerary, hotels, documents and important information, readable on a phone before, during and after the trip.
Live from the booking
Change a hotel or a time in the builder and the portal shows it. There is no second copy to update.
Payments in the portal
Travellers see what is due and pay by card from the portal, and the payment lands on the booking.
An app on the way
A companion app for iOS and Android is coming, with the same itinerary, documents and payments. Until then the portal does the job on any phone.
Questions about the customer portal
Does the portal work on a phone?
Yes. The Tourbox portal shows the itinerary, hotels, documents and important information in a layout that reads on a phone, before, during and after the trip. A companion app for iOS and Android, with the same itinerary, documents and payments, is on the way.
Will my travellers see the Tourbox name?
Only as a small "Made with Tourbox" line at the foot of the portal. Your trips and documents carry your logo, colours and fonts. A traveller who books with more than one Tourbox operator sees all their trips in one place, each in its own operator's branding. Photos and documents can be served from your own domain as well.
If I change the itinerary, do travellers see it?
Yes. The portal reads the booking in Tourbox, so a hotel or a time changed in the builder shows there with no second copy to update. Travellers see the booking's active itinerary.
How do travellers sign in?
Invite each traveller with an email address from the booking in Tourbox, and they sign in with a passcode sent by email. You can resend an invite or revoke access for one traveller or for everyone, and each traveller sees only the bookings they were invited to.
Can travellers pay in the portal?
Yes. Travellers see what is due and pay by card from the portal, and the payment lands on the booking in Tourbox. You choose per booking whether invoices and payment status show.
See it from your own desk
Tell us how you run trips today and we will show you this part of Tourbox with your own kind of trip on it.